Shreya Interior Pvt. Ltd.

Effective Date: December 31, 2025

Shreya Interior Pvt. Ltd. (“we”, “us”, “our”, or “the Company”), with DoCSCP e-commerce registration number 80617/067/068, is committed to addressing customer concerns promptly and fairly.

This Grievance Redressal Policy outlines the procedure for lodging complaints related to products, services, orders, delivery, payments, or any aspect of your experience with our Website at https://shreyainterior.com.np.

This Policy complies with the E-Commerce Act, 2081 (2025) and Consumer Protection Act, 2075 (2018) of Nepal.

How to Lodge a Complaint

You may submit a grievance through any of the following channels:

Email : shreyainteriornepal@gmail.com

Phone : 9851366771

Contact Form : Click here

Please provide the following details to help us resolve your issue quickly:

  • Your name and contact information
  • Order details(if applicable)
  • Description of the issue or complaint
  • Supporting documents (e.g., photos, invoice)

Grievance Redressal Process

  • Acknowledgement: We will acknowledge receipt of your complaint within 48 hours.
  • Resolution: We will investigate and aim to resolve the matter within 15 working days from the date of receipt, as required by law.
  • If additional time is needed for complex issues, we will inform you of the expected timeline.

Escalation

If your grievance is not resolved to your satisfaction within the stipulated period, you may escalate the matter to: Department of Commerce, Supplies and Consumer Protection (DoCSCP) Government of Nepal.

Contact the Grievance Officer

All complaints will be handled by our designated Grievance Officer. Reach us at: Phone: 9851366771 Email: shreyainteriornepal@gmail.com

Changes to This Policy

We reserve the right to update this Policy. Changes will be posted on this page with the revised effective date.

Thank you for giving us the opportunity to serve you better.